In November 2020, the university surveyed Carleton students to inform how we could better support student success in the current online learning environment. We would like to thank everyone who participated.
Although we are still analyzing the results of the survey, we have identified four main takeaways from our initial review which we would like to share with you. These main takeaways will help in guiding our preparation for a predominantly online summer 2021 term and the likelihood of a mixed program delivery model that would allow for maximum flexibility for students in the fall 2021 term.
First, the majority of students who responded indicated they were either “very satisfied” or “satisfied” with the overall quality of their online courses. This is an encouraging testament to our instructors’ commitment to adapting to teaching online. However, we also recognize that there is always room for improvement. Teaching and Learning Services (TLS) continues to provide instructors with enhanced support to foster teaching developments as they complete the winter 2021 term and prepare for course material in the summer and fall terms.
Second, most students indicated in the survey that they prefer a blended approach to course delivery (a mixture of asynchronous and synchronous delivery formats). TLS continues to support instructors as they make course delivery decisions that balance the nature of the course material with the needs of students in a wide variety of circumstances.
Third, many students expressed that they had recently experienced an increase in mental health concerns, including feeling “depressed or hopeless” and “nervous, anxious and overwhelmed” within the 30 days leading up to the survey. We recognize that is a difficult time for many people within our communities and we continue to prioritize and enhance resources for student mental health and well-being.
Notably, Carleton has increased the number of counsellors available in Health and Counselling Services and same-day counselling continues to be made available. We have hired a new intake counsellor to assist students in quickly connecting with the counselling services and resources that best fit their mental health needs. Undergraduate students continue to have access to 24/7 free, confidential counselling services through Empower Me and all international students (graduate and undergraduate) studying from outside of Canada can access mental health professionals in more than 60 languages through International SOS – Emotional Support. Additional resources are available on the Mental Health and Well-Being website including many provincial and international resources.
Fourth, when compared with learning in a face-to-face setting, the majority of students reported an increase in workload in online classes. We are continuing to look at this issue and TLS remains available to provide instructors support and resources for course planning and design. In addition, the university implemented flexible and compassionate undergraduate grading options (SAT/UNS) for the fall 2020 and winter 2021 terms. This reflects the continual need to adapt to ongoing challenges, especially in relation to technology, workspaces, financial concerns, health and other stressors.
As a university, we are deeply grateful for the immense creativity, flexibility and compassion our community has shown in adapting to this extended and challenging public health crisis. As you continue to navigate the winter term you are reminded that we’re here to help. Whether you’re looking to meet your academic, professional or personal goals our dedicated student support staff and faculty are here to help you find the services and support you need to meet your goals.
